Help for parents and guardians

Getting started, finding your way around, notices, permission slips, sign-ups, your privacy and more.

• How do I get started with Flux Student Directory?

  Install the app or open the website, register with the email your school has on file, confirm it, and sign in.

• Why does it say \"No schools were linked to your account\"?

  The email you registered with is not on your school's list yet. Ask the school office to add it, then sign in again.

• Which email address should I use to register?

  Use the exact email address your school has on file for you. That is how the app finds your school and children.

• I forgot my password. How do I get back in?

  Choose Forgot your password? on the Sign In screen, or use Send magic link to sign in without a password.

• How do I turn on two-factor authentication?

  Open Security & Password on the web or Profile in the app and scan the QR code with an authenticator app.

• How do I find a student or family in the directory?

  Use the search box at the top of the student list, or tap a grade chip to narrow the list.

• How do I use stars, notes and lists?

  Star students to find them fast, add a private note, and group students into your own lists. All of it is private to you.

• How do I read a school notice?

  Open Notices from the menu or the bell icon, select a notice to read it, and use the filters to narrow the list.

• How do I sign and submit a permission slip?

  Open the slip, choose Yes or No for each child, and select Submit. You can change your answer until the slip closes.

• How do I answer a school poll?

  Open Polls in the menu, select a poll that is open, answer every question, and select Submit.

• How do I sign up to volunteer or bring something?

  Open Sign-Ups, pick a time slot or item, and select Claim. You can change or withdraw before the sign-up closes.

• How do I use the school calendar and subscribe to it?

  Open Calendar to see events by day, week or month, and use Subscribe to add the calendar to Apple Calendar, Google Calendar or Outlook.

• Where do I find the lunch menu?

  Open Lunch Menus in the left menu to see the week, then select a day to see its meals and a picture of the lunch.

• How do I use the directory map?

  Open Directory Map to see where students live on a map, filter by grade, and select a pin to see who lives there.

• How do I see my child's class schedule?

  Open Schedule in the iPhone, iPad or Mac app to see each child's classes by week, and add the Flux widget or a calendar feed.

• How do I read and use the News Feed?

  Open News Feed under Students to read your school's short posts, favorite or save them, filter by category and search.

• How do I choose which push notifications I get?

  In the iPhone app, open Profile, then Push Notifications, and turn each kind on or off. iOS Settings controls the app as a whole.

• Who can see my information?

  School administrators always see your contact details. For other parents, you choose Full profile or Name only, and can hide your home address.

• How do I update my photo, phone number or address?

  Use Profile for your photo and name, and edit your child's page for your family's address and contact details.

• Can I use the app offline?

  Yes. The iPhone and iPad app keeps your directory on your device, so you can look things up without a connection.

• How do I switch schools or add a second child?

  Ask the school to add your email to the new child. Your account stays the same, and a school switcher appears if you have two schools.

• How do I leave a school or delete my account?

  On the web, open Account Management to leave one school or delete your account. The iPhone app also has Delete Account.

• Is there an Apple Watch app?

  Yes. The Apple Watch app is a read-only directory that gets its data from your iPhone, so you can look up students and contact parents.

• Who do I contact for help?

  Ask your school office about who is in the directory or which children are linked to you. For app problems, use the contact form.