Who do I contact for help?
Ask your school office about who is in the directory or which children are linked to you. For app problems, use the contact form.
Last updated 2026-11-06
For anything about who is in your school's directory or which children are linked to you, ask your school office. For problems with the app, use the contact form and we will reply by email. If you are signed in, your name and email are filled in for you. To keep the form free of spam, you can send up to five questions an hour.
Contact your school office for
- Adding or changing the email address on your family's record.
- A child who is missing from your account, or linked to the wrong person.
- An invitation you did not receive.
- Questions about a notice, event, menu or permission slip.
The school controls its own list, so they are the fastest route for these.
Contact Flux support for
- A confirmation email that never arrives, after you have checked spam.
- Losing your authenticator app for two-factor sign-in.
- Something that looks broken in the app or website.
Include the email address you used to register and the device you are on. Do not send your password.
Help pages
The public help page is at www.studentdirectory.app/faqs. You do not need to sign in to read it, so it is easy to share with another parent.
Good to know
- Your information is used to run the directory for your school and is not sold. Read the Privacy Policy for the details.