# How do I approve or decline a Flux support access request?

Senior Admin only. Flux support staff cannot enter your school as one of its users without your explicit, in-app approval. If they need temporary access to help with something, an Operator access…

Source: https://www.studentdirectory.app/help/admins/support-access-requests
Last updated: 2026-11-04

*From the School Administrator manual, "Operator Access Requests".*

**Senior Admin only.** Flux support staff cannot enter your school as one of its users without your
explicit, in-app approval. If they need temporary access to help with something, an **Operator access
requests** section appears at the very top of **Manage Access**, above everything else, showing who's
asking, which school, and their stated reason. The section only appears while a request is waiting; when
there are none, nothing is shown (it no longer has its own menu item).

- **Approve (1 hour)** — grants a single, time-boxed hour of access, automatically expiring after.
- **Deny** — refuses the request.

When a request arrives you also get a notification in the bell and, if you use the iPhone, iPad or Mac
app, a push notification on your phone. Opening the notification on the web takes you to Manage Access, where the request is at the top.

**Deciding from the app.** In the app, a Senior Admin sees a **Support Access Requests** section at the
very top of **Access**. It is hidden unless Flux support has an open request for your school. Each
request shows who is asking, the reason, how long ago it was sent, and that approval lasts 1 hour. Tap
**Approve** or **Deny** and confirm. Tapping the push notification opens Access with the section
showing (and switches school first if the request is for another of your schools). Pull down on Access
to refresh it.

Every action taken during an approved session is recorded in both your own Audit Log
([Audit Log](/help/admins/audit-log)) and Flux's own platform-wide log — entering your school this way is fully
consent-based and fully audited, never silent.

Separately, and as the Privacy Policy says, Flux operators (our own authorized staff, who sign in with
multi-factor authentication) can view your school's rosters (students, parents and administrators) and
export your school's data for support and contract purposes, without opening a support session. Every
such view or export is recorded in Flux's platform-wide log together with the operator's identity.
Private notes, stars and lists are never included.