# How do I manage parents, password resets and student links?

Go to Access for everyone with access to your school — parents, staff and admins. Each person is a card; the buttons below act on that person.

Source: https://www.studentdirectory.app/help/admins/members-and-access
Last updated: 2026-11-04

*From the School Administrator manual, "Members — Parents, Password Resets, and Student Links".*

> **New: Manage Access.** Go to **Manage Access** (`/manage-access`) for a single combined view of
> everyone with — or invited to — your school's access, instead of visiting Members, Pending
> Invites, and Manage other Admins separately. People are grouped under section headings — Active
> Admins, Active School Staff, Active Parents / Guardians, then the same three for Pending — sorted
> by last name within each section. Each row shows name, email, role, and any linked students as
> tags (a registered member's tag can be removed; a pending person's tag is just a preview of who
> they'll be linked to once they register, with no remove control). Click-to-filter by role category
> and by Active/Inactive/Pending status, live search (also matches a linked student's name, so
> searching your kid's name finds you), and one "+ Invite someone new" button covering every role.
> Inviting an email that already has any role at your school (active or already-pending) is never
> duplicated — you're told inline that they already have that access, and nothing is sent. Inviting
> an existing parent to a staff/admin role, however, always goes through — you're just told inline
> that they were already a parent, and their role at your school changes to the one you invited them to. Checking one or more pending invites shows a "Resend invite" bar at the bottom of the page to
> re-send several at once. **Access** is the one place for all of this in your left nav (labeled
> plainly **Access**, not **Manage Access**, since there's no parent-facing "Access" page to confuse
> it with). Everything the older Members, Pending Invites, and Manage other Admins pages did is now
> on **Access** and described below ("Members — Parents, Password Resets, and Student Links", "Pending Invites", "Managing Other Admins"). The older pages have been removed; an old bookmark to one of them now opens **Access**.
>
> **SwiftUI app:** the same combined list is available on iPhone/iPad/Mac from an **Access** row in
> the sidebar (Senior Admin only), including a "+" button to invite someone new. Tapping any row
> opens a person-detail screen with the same role picker (auto-saves, no Save button), Linked
> Students, and — for a pending row — Text Link/Resend/Copy Link/Revoke actions (a member's linked
> student has no Remove control here yet). A pending invite's role picker lists only staff roles (admin
> roles can be given once they register, or with a new invite), and your own row has no role picker
> or **Deactivate Access**. **Revoke** and **Deactivate Access** ask you to confirm first; a
> deactivated member shows **Reactivate Access**. On iPhone, swipe a pending row left for **Resend** and
> **Revoke**, or swipe a member row left for **Deactivate** (both ask you to confirm first); swipe
> a pending row right for **Text Link**, which opens Messages with the same registration link the
> invite email uses, ready to text to the family directly (on Mac, this is **Copy Link** instead,
> since Mac has no Messages compose sheet). To resend several pending invites at once, long-press any
> pending row to enter selection mode, then drag up or down to select more — a bar at the bottom lets
> you **Resend Invite** for everyone selected in one tap, or **Cancel** to back out. Only selected rows
> the current search still shows are counted and sent.

Go to **Access** for everyone with access to your school — parents, staff and admins. Each person is
a card; the buttons below act on that person.

**Changing a person's role or removing access** (Senior Admin only): use the role dropdown on their
card (it saves as soon as you pick — you'll see **Saved**), or click **Deactivate** to suspend their
access (the button becomes **Reactivate**). You can't change your own role or deactivate yourself.
To take away an admin's admin rights without deleting their account, click **Revoke admin access** —
this makes them a regular parent. A member you deactivate cannot restore their own access: if they
sign in, they see **Your access was deactivated by your school** with your school's name and a note
to contact you — only your **Reactivate** brings them back. (Someone who deleted their *own* account
still gets the self-service "Reactivate my account" button during the 30-day grace period; that is a
different situation.) A deactivated Senior Admin no longer counts as a successor: if you deactivate
the only *other* Senior Admin, you can't demote or deactivate yourself until you promote someone else.

A parent with no linked student left at your school is automatically deactivated (they've nothing
left to do there), separately from the manual Deactivate button above. If they're later linked to a
student here again — a roster re-import, "Add a parent," or the student picker below — they're
automatically reactivated too, so a family that leaves and later returns isn't left locked out
waiting for an admin to notice and manually reactivate them. This automatic reactivation only applies to
that automatic deactivation: a parent you deactivated yourself with **Deactivate**, or one who chose
Delete Account, stays deactivated even if they're linked to a student again — use **Reactivate**.

**When a deactivated person is finally removed.** Thirty days after someone is deactivated or deletes
their own account, their login is permanently removed and their private notes, stars and lists go
with it. Everything they *published for the school* (Notices, Documents, Polls, Sign-Ups, Permission
Slips, calendar events, Organizations and Classes, Audiences, templates) stays: it is handed to a
successor at your school, so nothing disappears and nothing is left without an owner. The successor is
a Senior Admin (sorted by last name, then first name, then who has had an account longest); if there is
no other Senior Admin, a Junior Admin the same way; if there is none, the Staff Member who has been at
the school longest. A Permission Slip a parent already answered keeps the parent's name and email and
the student's name on the answer, so you can still see who signed. If nobody else at your school could
inherit (for example you are the last Senior Admin and the only person left), the account is **not**
removed, so keep at least one other admin or staff member with an account.

**Account tools** (any admin) — click **Account tools** on a registered person's card. It works for
anyone, not just parents; a member who is both staff/admin and a parent gets these tools too. To
protect admin accounts, **Send password reset** and **Change email** only work on another admin if
you are a Senior Admin, and nobody can use them on someone who is an admin at another school or on a
Flux support account. Where they would be refused, the two buttons are not shown at all (the card says
"You can't change this person's sign-in details from here.") and the student search below still works.
You can always use them on yourself:
- **Send password reset** — emails them a reset button and a 6-digit code. The button works in any browser,
  so it is what to tell them to use. A green confirmation appears at the top of the page.
- **Change email** — type a new email and click **Change email** to update it on their behalf.
- **Search students…** — find a student and click **Add link** to link this person to an additional
  student directly (useful when "I'm not linked to my own kid" needs a quick fix). To unlink, click the
  **×** on that student's tag on the card and confirm. The unlink also removes that person's
  pre-approval for that student, so the link does not come back the next time they sign in. **It does not
  outlast your school information system:** the next roster import that still lists that person as the
  student's parent links them again, because the system you import from is treated as the source of truth.
  To make the removal permanent, remove the parent from that student in your school information system too.

**Inviting staff** — click **+ Invite someone new**, enter an email, pick a role (Teacher, Counselor,
front-office, leadership…), and click **Send invite**. Pending invites show on their own cards with
**Revoke invite**. Staff get read-only roster access and no admin rights — they're a separate concept
from parents (no linked students) and from admins (see [Inviting School Staff (Read-Only Access)](/help/admins/invite-school-staff)).

## Permissions: who can write Stream posts

*Only if Flux has turned on Streams for your school.* **Manage Access** then shows a **Permissions** section above the list, with one row per person who holds extra access and a chip for each. Admins can always write Stream posts, so they show **Stream Author (by role)**. A **Senior Admin** can let any other active member write posts: choose the person under **Let someone write Stream posts** and click **Give posting access**. Their row in the main Manage Access list then also carries a **Stream Author** chip (and an **Organization Editor** chip for each organization they edit). Click **Remove** on their chip in Permissions to take it away; their earlier posts stay. Junior Admins can see the section but cannot give or remove access. Use the filter chips (**Everyone**, **Stream Author**, **Organization Editor**) to narrow the list. **Organization Editor** chips are read-only here; manage them on the Organization's own page. Every change is written to the Audit Log.